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- Senior Teller
Senior Teller
Department: Retail Banking / Reports To: Branch Operations Supervisor / Grade: $19.70 – $20.21 per hour
- Rome, NY
- Utica, NY
Summary
- Develop and maintain an in depth understanding of the products and services provided to customers by the bank.
- Understand the policies and procedures that must be adhered to in the teller position.
- Understand the regulations that each teller is required to comply with and the impact resulting from non-compliance.
- Process various financial transactions for bank customers in a timely and accurate manner while demonstrating operational excellent in teller processing.
- Deliver exceptional customer service to individuals and business customers.
- Through the referral process, initiate new business by identifying customer needs and recommending products and services that will expand the customer relationship.
- Function as the primary vault teller responsible for handling all vault related transactions.
**Must possess knowledge of all applicable consumer compliance regulations.
Essential Duties
Service:
- Being courteous – make eye contact, smile, extend greeting, use name, engage in conversation, and all other prescribed program disciplines
- Being knowledgeable – understand features and benefits of products and services
- Being accurate – cash handling, scanning, processing of transactions and adherence to policies and procedures
- Being a problem solver – handle the inquiries and concerns of customers in a timely and thorough manner
Sales:
- Being a Relationship Builder – listen for ques, profile existing customers, identify needs through active listening, recommend solutions, handle objections, and complete the referral to the RB or
- Business Partner based on the need identified. Participate in daily huddles by sharing success stories regarding referrals.
- Attain monthly referral goals.
- Utilize prescribed program disciplines as it relates to sales & service
Confidentiality:
- Protect customer information
- Follow all bank security requirements
Operations:
- Participate in Branch Opening and Closing Procedures
- Participate in balancing of Branch ATMs and processing ATM deposits
- Participate in processing of daily night deposit transactions
- Adhere to policies and procedures – understanding the impact on audit and compliance
- Adhere to proving standards
- Ensure timely and accurate routing of work
- Maintain appropriate individual teller cash limits
- Maintain overall branch cash levels, report any exceptions to Branch Operations Specialists
- Place weekly incoming cash and coin orders and prepare outgoing cash shipments to Brinks
- Maintain Sole Control of the Branch Cash Vault, responsible for all teller buys & sells to and from the vault.
- When away from the office, turn vault control over to dual control according to bank procedures
Supervisory:
- Assist Management and Branch Operations Specialist by providing teller overrides for various teller transactions as needed and according to the bank procedures
- Work with Branch Operations Specialist to monitor teller cash levels to ensure sells back to the vault are occurring as needed in a timely and secure fashion
Self-Development:
- Participate in both online and classroom training as recommended to expand knowledge and sharpen skills in current role.
- Participate in cross training to additional roles as requested.
Communication:
- Deliver verbal and written communications in a professional manner
- Understand the impact non-verbal communication can have on delivery of a message
- Be an active listener
Community:
- Participate in bank sponsored events.
*Required to attend or participate in necessary compliance training, including but not limited to BSA, Security, Information Technology, OFAC, Privacy and applicable BVS courses.
Job Requirements
- High School Diploma or GED
- Minimum of one-year customer service experience
- Minimum of one-year experience with cash handling preferably as a teller
- Exceptional customer service and communication skills
- Working knowledge of computers
- Ability to travel to other area branches as needed
