FAQs
Here are some answers to commonly asked questions. If you still need help, please call client services at (877) 404-2265 and select option 1.
Checking Accounts
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Click the “Reorder Checks” link.
You may stop into or call any branch location, or contact Client Services at 877-404-2265, Option 1.
Debit Cards
Our Canvas Debit Card will help you simplify payments. It’s even customizable so you can add your own photo! Sign Up Now.
You may stop into or call any branch location, or contact Client Services at 877-404-2265, Option 1.
You may stop into or call any branch location, or contact Client Services at 877-404-2265, Option 1.
You may stop into or call any branch location, or contact Client Services at 877-404-2265, Option 1.
Online Banking
Click on Online Banking and complete the appropriate information.
No, this must be updated within Online Banking on our full website. The option can be found under the “profile” tab.
The only way to access this information is by accessing your full account statement. Go into accounts, then click on “Download”. Choose your date range and download transactions. Your full account number will display in the spreadsheet.
You may stop into or call any branch location or contact Client Services at 877-404-2265, Option 1.
You may stop into or call any branch location or contact Client Services at 877-404-2265, Option 1.
You may stop into or call any branch location or contact Client Services at 877-404-2265, Option 1.
User IDs should be 8 to 12 characters with no special symbols.
Passwords should be 9 to 17 characters with at least one upper case, one lower case, one number, and one special symbol.
One calendar year of statements are available on the full website.
Yes, for personal accounts. You may stop into or call any branch location, or contact Client Services at 877-404-2265, Option 1.
TeleBanc
If this is your first login, it will be the last 4-digits of your social security number or EIN for a business account. If you have changed your PIN and need further assistance, please contact Client Services at 315-272-2500 or toll free at 877-404-2265, Option 1.
Obtain balance information, make transfers and payments, or see which checks have cleared.
Account Information
You may stop into or call any branch location or contact Client Services at 877-404-2265, Option 1.
You may stop into or call any branch location or contact Client Services at 877-404-2265, Option 1.
ATM
You can make withdrawals, deposits (at Adirondack Bank locations with the deposit feature), make transfers between ADK accounts, and perform account inquiries.
Mobile Deposit
No, this service is not available for business accounts.
Yes, there is a $2,000.00 limit in a 24-hour period. We also cannot accept money orders, foreign, third party, or official checks through this deposit option.
Endorse your check and include “For Mobile Deposit” to indicate that it was deposited electronically.
No, we do not accept foreign checks through mobile deposit.
No, mobile deposits need to be made into a checking account.
You may stop into or call any branch location or contact Client Services at 877-404-2265, Option 1 so that we may research what is causing the error message.
You may check the status by clicking on “View Mobile Deposit History” to see if is pending, failed, or accepted.
No, we do not accept money orders or traveler’s checks through mobile deposit.
Business Accounts
Account inquiry, account transfers, and bill pay.
The Senior Administrator would need to provide them access under the Administration Tab on the full website.
Bill Pay
The status of the bill payment would need to be reviewed. You may stop into or call any branch location, or contact Client Services at 877-404-2265, Option 1.
Zelle®
Zelle® is a fast, safe, and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank2.
You can send money to friends, family and others you trust2.
Since money is sent directly from your bank account to another person's bank account within minutes1, it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number.
You can send, request, or receive money with Zelle®.
- To get started, log into Adirondack Bank’s online banking or mobile app, navigate to the "Send Money with Zelle®". To Enroll, accept terms and conditions, tell us your email address or U.S. mobile number and deposit account, and then you will receive a one-time verification code, enter it, and you're ready to start sending and receiving with Zelle®.
- To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit "Send." In most cases, the money is available to your recipient in minutes1.
- To request money using Zelle®, choose "Request," select the individual(s) from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit "Request"3.
- To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.
If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes1.
If you have not yet enrolled with Zelle®, follow these steps:
- Click on the link provided in the payment notification you received via email or text message.
- Select Adirondack Bank.
- Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.
Zelle® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor2.
Since money is sent directly from your bank account to another person's bank account within minutes1, Zelle® should only be used to send money to friends, family and others you trust.
Neither Adirondack Bank nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
It's easy — Zelle® is already available within Adirondack Bank’s online banking and mobile banking app. Check our app or sign-in online and follow a few simple steps to enroll with Zelle® today
You can find a full list of participating banks and credit unions live with Zelle® here.
If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.
To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.
When you enroll with Zelle® through your online banking account, or mobile banking app, your name, the name of your bank, and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared – those stay with [FI Name]).
When someone sends money to your enrolled email address or U.S. mobile number, Zelle® looks up the email address or mobile number in its "directory" and notifies Adirondack Bank of the incoming payment. Adirondack Bank then directs the payment into your bank account, all while keeping your sensitive account details private.
You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select "Cancel This Payment."
If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren't able to get your money back, please call customer services at (877) 404-2265 so we can help you.
Scheduled or recurring payments sent directly to your recipient’s account number (instead of an email address or mobile number) are made available by Adirondack Bank but are a separate service from Zelle® and can take 1 – 3 business days to process.
You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.
Money sent with Zelle® is typically available to an enrolled recipient within minutes1.
If you send money to someone who isn't enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will be available in your recipient's account, typically within minutes1.
If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.
If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
Still having trouble? Please contact customer services at (877) 404-2265.
Yes! They will receive a notification via email or text message.
If you don't know the person, or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle® for these types of transactions.
These transactions are potentially high risk (just like sending cash to a person you don't know is high risk). Neither Adirondack Bank nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. Call our customer support team at (877) 404-2265 and ask them to move your email address or U.S. mobile phone number to Adirondack Bank so you can use it for Zelle®.
Once customer support moves your email address or U.S. mobile phone number, it will be connected to your Adirondack Bank account so you can start sending and receiving money with Zelle® through the Adirondack Bank mobile banking app and online banking. Please call Adirondack Bank’s customer support toll-free at (877) 404-2265 for help.
